Shipping

There are various shipping options available to each country. Shipping methods and costs are clearly shown on all quotations.
Our official logistics partner is DHL、FedEx and TNT. We may sometimes use alternative carriers for logistical or operational reasons.
All stock items normally ship from one of our warehouses within 24 hours of receipt of payment. As soon as your item(s) have shipped, we'll send you a Shipment Notification email.

Local Customs Charges

This is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.

Missing or delayed order

Delivery usually takes 5-6 working days from receipt of payment depending on the delivery option chosen. We will inform you if there is any delay or longer delivery time. If you believe your item has been lost or delayed, please contact us.

Item unavailable

If an item becomes unavailable or is discontinued by the manufacturer, which means we are unexpectedly unable to fulfil your order we will contact you to let you know. If we are unable to fulfil your order or offer a suitable alternative then we will issue an immediate refund if your payment has already been processed.